Policy for Individual Tickets

Reservation Policy

• Individual rides can only be purchased online (some special event rides can be purchased through Eventbrite).
• All tickets are sold based on availability for specific departure time and location, are nonrefundable and may not be exchanged.
• We encourage you to sign up for your favorite rides as soon as possible as rides sometimes fill up quickly.

Bike Policy

• Bikes can be secured on a first-come, first-served basis.
• You must arrive on time in order to allow for an accurate fitting of your bike and harness, which will aid in the comfort of your workout.

Cancellation Policy

• If mother nature and safety issues preclude us from operating the tour, the ticket price will be fully refunded.
• In cases where someone is sick, you can unreserve your spot by 5 pm the night before the tour by calling or emailing our office. Your ticket can be used on a future date depending upon availability, but it cannot be refunded.

Policy for Group Charters

Reservation Policy

• Payment in full is required to hold a date and time for events.
• We generally require a minimum of at least 5 business days to plan your event.
• If you are less than 5 days out, give us a call anyway, we’ll do our best for you.

Service Areas

• Our primary service area is a 25-mile radius of Boston, MA.
• There is an additional surcharge for “secondary” areas beyond this 25-mile radius.

Cancellation Policy

• If mother nature and safety issues preclude us from operating the tour, the price of the event will be fully refunded.
• In cases where you would like to reschedule your event, you can unreserve your event by 7 days before the event by calling or emailing our office. Your event can be rescheduled for a future date depending upon availability, but it cannot be refunded.