POLICY FOR INDIVIDUAL BOOKINGS

Reservation Policy

  • Individual rides can only be purchased online.
  • All tickets are sold based on availability for specific departure time and location, are nonrefundable and may not be exchanged.
  • We encourage you to sign up for your ride as soon as possible as rides sometimes fill up quickly.

Bike Policy

  • Bikes can be secured on a first-come, first-served basis.
  • You must arrive on time in order to allow for an accurate fitting of your bike and harness, which will aid in the comfort of your workout.

Cancellation Policy

  • If mother nature precludes us from operating your tour, you can choose to reschedule your ticket to another date, but it cannot be refunded.
  • If we cannot operate your tour for any other reason that is not related to mother nature, you can choose to reschedule your charter to another date or have your ticket fully refunded.
  • If you are sick, you can unreserve your spot by 5:00 pm the night before your tour by calling or emailing our office. Your ticket can be used on a future date depending upon availability, but it cannot be refunded.

POLICY FOR GROUP EXPERIENCES

Reservation Policy

  • Payment in full is required to hold a date and time for an event(s).
  • We generally require a minimum of at least 10 business days to plan your event.
  • If you are less than 10 days out, give us a call anyway, we might have an opening!

Service Areas

  • Our primary service area is a 25-mile radius of Boston, MA.
  • Additional surcharges apply for distances beyond the 25-mile radius.

Cancellation Policy

  • If mother nature precludes us from operating your charter, you can choose to reschedule your charter to another date, but it cannot be refunded.
  • If we cannot operate your charter for any other reason that is not related to mother nature, you can choose to reschedule your charter to another date or have your charter fully refunded.
  • In cases where you have to reschedule your charter for any reason, you must unreserve your charter 7 days prior to your event date by calling or emailing our office. Your event can be rescheduled for a future date depending upon availability, but it cannot be refunded.