Policies

Policies For Group Sessions

Reservation Policy

• Payment in full is required to hold a date and time for a ride or rides.
• We generally require a minimum of at least 10 business days to plan your rides.
• If you are less than 10 days out, give us a call anyway, we might have an opening!

Service Areas

• Our primary service area is a 25-mile radius of Boston, MA.
• Additional surcharges apply for distances beyond the 25-mile radius.

Cancellation Policy

• If we cannot operate for a reason that is not related to mother nature, you can either have your ride(s) fully refunded or choose to reschedule to another date.
• If mother nature precludes us from operating, you will have the ability to reschedule to another date. There are no refunds in this case.
• In cases where you have to reschedule for any reason, you must unreserve 7 days prior to your ride(s) by emailing our office. Your ride(s) can be rescheduled for a future date depending upon availability. There are no refunds in this case.